Privacy Policy

Information We Collect

We may collect information you choose to provide, such as your name, email address, phone number, property address, service location, preferred contact method, cleaning needs, access instructions, scheduling preferences, and messages you send to us.

If you request an estimate or service, we may also collect information about the property, including property type, approximate size, number of rooms or bathrooms, cleaning frequency, special instructions, products or sensitivities, photos you choose to provide, and other details needed to evaluate the scope of work.

Our website may also collect basic technical information automatically, such as IP address, browser type, device type, pages visited, referring page, date and time of visit, general location information, and interactions with forms or links.

How We Collect Information

• When you submit a contact form or estimate request.
• When you call, email, text, or message us through social media.
• When you schedule an estimate, walkthrough, or cleaning service.
• When you interact with our website, cookies, analytics tools, or WordPress plugins.
• When a trusted service provider helps us operate forms, email, scheduling, hosting, analytics, or business systems.

How We Use Your Information

• Respond to questions, estimate requests, and service inquiries.
• Schedule walkthroughs, cleaning appointments, and follow-up communications.
• Prepare estimates and build cleaning plans around the property and scope of work.
• Provide residential, commercial, vacation rental, hotel, inn, and hospitality cleaning services.
• Send service-related messages, confirmations, reminders, updates, invoices, and administrative notices.
• Improve our website, forms, customer experience, marketing, and local service information.
• Protect our business, customers, website, staff, and legal rights.
• Comply with applicable legal, tax, accounting, insurance, security, and recordkeeping obligations.

We do not sell personal information. We do not ask you to submit Social Security numbers, bank account numbers, full payment card numbers, medical information, or other highly sensitive information through the website.

Estimates, Service Visits, and Property Information

A-1 Cleaning Services generally provides estimates based on the property, location, cleaning needs, and scope of work. We may ask for details that help us understand the space before or during a walkthrough.

During estimates or service visits, we may observe information about the property that is relevant to providing cleaning services, such as access points, room layout, surfaces, cleaning priorities, safety concerns, pets, alarm instructions, parking information, or areas that should not be entered. We use this information only for business and service purposes.

If photos are needed for estimating, documenting service conditions, quality control, or before-and-after reference, we will use them for operational purposes. We will not intentionally use identifiable photos of your private property for public marketing without permission.

Calls, Text Messages, and Email

If you provide your phone number or email address, we may contact you about your inquiry, estimate, scheduled service, follow-up questions, account details, or related business communications.

If you choose to communicate by text message, message and data rates may apply. You may ask us to stop sending non-essential messages at any time. Service-related messages may still be necessary to complete active requests or scheduled services.

Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, log files, analytics tools, embedded content, or similar technologies to help the website function, understand traffic, measure performance, improve pages, prevent abuse, and support marketing or search visibility.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled. WordPress, hosting providers, analytics providers, security tools, or plugins may set their own cookies or collect technical data according to their own policies.

How We Share Information

We may share information only as needed to operate our business, respond to requests, provide services, protect our rights, or comply with law.

• With employees, owners, cleaners, or authorized personnel who need the information to provide service.
• With service providers that support hosting, website forms, email delivery, scheduling, CRM, analytics, security, payment processing, accounting, or business administration.
• With insurance providers, advisors, attorneys, accountants, government authorities, or other parties when required for legal, tax, safety, claim, or compliance reasons.
• With another party if A-1 Cleaning Services is involved in a business transaction, such as a merger, reorganization, or transfer of business assets.

We expect service providers to use information only as needed to perform services for us and to maintain appropriate safeguards.

Payments

If online, card, ACH, or other electronic payment options are offered, payment information may be processed by a third-party payment provider. A-1 Cleaning Services does not need to store full payment card numbers on this website. Payment providers may collect and process payment data according to their own privacy and security policies.

Data Retention

We keep personal information for as long as reasonably necessary to respond to your request, provide services, maintain business records, resolve disputes, comply with legal, tax, accounting, insurance, or security obligations, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the nature of the service relationship, legal requirements, and whether the information is stored in email, website forms, scheduling systems, invoices, backups, or business records.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, use, disclosure, alteration, or loss. No website, email, text message, or online system can be guaranteed to be 100% secure.

Massachusetts businesses that own or license certain personal information of Massachusetts residents may have data security and breach notification obligations. Where applicable, A-1 Cleaning Services will work to follow relevant data security and breach notification requirements.

Your Choices and Privacy Requests

You may contact us to request access to information you provided, ask us to correct or update your information, request deletion where appropriate, opt out of non-essential marketing communications, or ask questions about how your information is used.

Some information may need to be retained for legitimate business, legal, tax, accounting, insurance, safety, fraud prevention, dispute resolution, or recordkeeping purposes. We may need to verify your identity before completing certain requests.

Depending on where you live, you may have additional privacy rights under state, federal, or other applicable privacy laws. We will respond to privacy requests as required by applicable law.

Children's Privacy

Our website and cleaning services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Third-Party Websites and Social Media

Our website may link to third-party websites, social media platforms, maps, plugins, review platforms, or other external services. We are not responsible for the privacy practices, security, content, or policies of those third parties. Please review their privacy policies before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices. The effective date above shows when this version was last updated.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us using the information below.